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Terms & Conditions

STANDARD TERMS

This document and the other documents that we reference below make up our i.e. Sonder Living’s standard Sales & Shipping Policies or what we officially call our Terms & Conditions (“T&C”).

The T&C are a legally binding contract between you and Sonder Living.

This contract sets out your rights and responsibilities when you use our website, and any other services provided by Sonder Living (we’ll refer to all of these collectively as our “Services”), so please read it carefully. By using any of our Services (even just browsing one of our websites), you’re agreeing to the T&C. If you don’t agree with the T&C, you may not use our Services.

The terms below set forth Sonder Living’s standard Sales Policies. We may change the Terms & Conditions without notice and communicate it to you with an immediate effective date.

If you use any of our Services, you agree to these T&C, and our Privacy Policy. All of these policies are a part of our T&C, so be sure to read the ones that are relevant for you. Of course, you’ll still want to read the rest of this document because it applies to everyone! 

 

YOUR PRIVACY

We know your personal information is important to you, so it’s important to us. Our Privacy Policy details how your information is used when you use our Services. By using our Services, you're also agreeing that we can process your information in the ways set out in the Privacy Policy, so please read it here.

CUSTOMER ORDERING

There are a number of ways in which you can purchase Sonder Living Products.

If you are based in North America you can choose to order via;

  • Online
  • Instore
  • Via our Customer Service Team

If you are based in regions outside of North America. Please visit the Where to Buy Page or Contact Us 

SHIPPING

Shipping arrangements will be agreed upon by you and your regional supplier of Sonder Living products. Contact us for more info.

 

PAYMENT POLICY

Payment methods will be agreed upon by you and your regional supplier of Sonder Living products. Contact us for more info.

 

CANCELLATION POLICY

Cancellation will be agreed upon by you and your regional supplier of Sonder Living products. Contact us for more info.

Please note that Made-To-Order (MTO) orders cannot be modified or cancelled.

 

RETURN POLICY

Returns will be agreed upon by you and your regional supplier of Sonder Living products. Contact us for more info.

 

WARRANTY AND CLAIMS POLICY

Warranty will need to be agreed upon by your regional supplier of Sonder Living products. Contact us for more info.

Claims can be submitted to customerservice@sonderliving.com.

 

YOUR USE OF OUR SERVICES

License to Use Our Services. We grant you a limited, non-exclusive, non-transferable, and revocable license to use our Services - subject to the T&Cs and the following restrictions in particular:

  1. Compliance with the Law. You agree that you will not violate any laws in connection with your use of the Services. This includes any local, state, federal, and international laws that may apply to you. For example, you may not engage in fraud (including false claims or infringement notices), theft, anti-competitive conduct, threatening conduct, or any other unlawful acts or crimes against us.

    You further agree not to crawl, scrape, or spider any page of the Services or to reverse engineer or attempt to obtain the source code of the Services. You agree not to interfere with or try to disrupt our Services, for example by distributing a virus or other harmful computer code.

  2. Intellectual Property Rights: The name "Sonder Living" and the other Sonder Living marks, phrases, logos, and designs that we use in connection with our Services (the Sonder Living Trademarks), are trademarks, service marks, or trade dress of Sonder Living in the US and other countries. All  other Intellectual Property Rights in relation to our Services under the T&C remain with Sonder Living or its licensors. 

 

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES SHALL SONDER LIVING OR ITS EMPLOYEES, DIRECTORS, OFFICERS OR AGENTS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT OR TORT, EVEN IF TARGET HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH THE SITE, ANY CONTENT ON THE SITE, OR THESE TERMS & CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU, AND YOU MAY HAVE RIGHTS ADDITIONAL TO THOSE CONTAINED HEREIN.

 

INDEMNIFICATION & DEFENSE

As a condition of the use of the Site, you agree to defend, indemnify and hold harmless Sonder Living and its respective employees, directors, officers, agents, vendors and suppliers from and against any liabilities, losses, investigations, inquiries, claims, suits, damages, costs and expenses (including, without limitation, reasonable attorneys’ fees and expenses) (each, a "Claim") arising out of or otherwise relating to Claims alleging facts that if true would constitute a breach by you of these T&Cs. 

 

DISPUTES RESOLUTION

If you’re upset with us, let us know, and hopefully we can resolve your issue. But if we can’t, then these rules will govern any legal dispute involving our Services.  

The T&Cs are governed by the laws of Hong Kong Special Administrative Region, People’s Republic of China. These laws will apply no matter where in the world you live, but if you live outside of Hong Kong, you may be entitled to the protection of the mandatory consumer protection provisions of your local consumer protection law.  

 

CHANGES TO THE T&Cs

We may update these T&Cs from time to time. If we believe that the changes are material, we’ll definitely let you know by posting the changes through the Services and/or sending you an email or message about the changes. That way you can decide whether you want to continue using the Services. Changes will be effective upon the posting of the changes unless otherwise specified. You are responsible for reviewing and becoming familiar with any changes. Your use of the Services following the changes constitutes your acceptance of the updated Terms.

 

FINALITY OF THESE T&C

The Terms, including all of the policies that make up the Terms, supersede any other agreement between you and Sonder Living regarding the Services. If any part of the Terms is found to be unenforceable, that part will be limited to the minimum extent necessary so that the Terms will otherwise remain in full force and effect. Our failure to enforce any part of the Terms is not a waiver of our right to later enforce that or any other part of the Terms. We may assign any of our rights and obligations under the Terms.

 

CONTACT INFORMATION

For more details, contact our Customer Service Team at customerservice@sonderliving.com.